Privacy Policy

Protecting Your Personal Information at SOUNDAVONG KITO LLC

I. INTRODUCTION TO OUR PRIVACY POLICY

Our Commitment to Your Privacy

At SOUNDAVONG KITO LLC, we understand that privacy is not just a legal requirement—it’s a fundamental right and a cornerstone of trust between us and our customers. When you share your personal information with us, whether you’re browsing our website, making a purchase, or contacting us with questions, you place your confidence in our ability to handle that information responsibly and respectfully.

This Privacy Policy is designed to be transparent, comprehensive, and easy to understand. It explains what information we collect, why we collect it, how we use it, and the choices you have about your data. We want you to feel completely confident that your privacy is protected when you interact with SOUNDAVONG KITO LLC.

We are a United States-based company, operating from our headquarters in Denver, Colorado. Our website, soundavong.shop, serves customers across the United States and internationally. This policy applies to all information collected through our website, email communications, phone calls, and any other interactions you have with us.

Scope of This Policy

This Privacy Policy covers:

  • Information we collect from visitors to our website

  • Information we collect from customers who make purchases

  • Information we collect when you contact us

  • How we use, store, and protect your information

  • When and why we share information with third parties

  • Your rights regarding your personal information

  • Choices you have about how your information is used

Your Consent

By using our website, making a purchase, or otherwise interacting with SOUNDAVONG KITO LLC, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. For significant changes, we may also notify you by email if you have an account with us.

We encourage you to review this policy periodically to stay informed about how we protect your information.

II. INFORMATION WE COLLECT

Information You Provide Directly

We collect information that you voluntarily provide to us when you:

Make a Purchase: When you place an order, we collect:

  • Your full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed directly by our payment processor—we do not store full payment details)

  • Order details and preferences

Create an Account: When you register for an account, we collect:

  • Your name

  • Email address

  • Password (stored in encrypted form)

  • Optional: phone number, alternate addresses, preferences

Request Custom Products: When you order custom or personalized items, we collect:

  • All information needed to create your custom piece (initials, names, dates, handwriting samples, design preferences)

  • Reference images or documents you upload

  • Your specific instructions and requirements

Contact Us: When you reach out to us via email, phone, or contact form, we collect:

  • Your name and contact information

  • The content of your communication

  • Any information you choose to share with us

Sign Up for Communications: When you subscribe to our newsletter or marketing emails, we collect:

  • Your email address

  • Your preferences (optional)

  • How you found us (optional)

Participate in Promotions: When you enter contests, sweepstakes, or promotions, we collect:

  • Information required for entry (name, email, etc.)

  • Any additional information requested for the specific promotion

Provide Feedback or Reviews: When you submit product reviews, testimonials, or feedback, we collect:

  • Your name (as you choose to display it)

  • Your comments and ratings

  • Photos you may choose to upload

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies, log files, and similar technologies:

Device Information:

  • IP address

  • Browser type and version

  • Operating system

  • Device type (mobile, tablet, desktop)

  • Screen resolution and color depth

Usage Information:

  • Pages you visit

  • Time spent on pages

  • Products you view

  • Links you click

  • Search terms you use

  • Referring website or source

  • Date and time of access

Location Information:

  • General geographic location based on IP address (city/state/country level)

  • We do not collect precise GPS location data

Shopping Behavior:

  • Items added to cart

  • Abandoned cart information

  • Purchase history

  • Browsing patterns

Information from Third Parties

In some cases, we may receive information about you from third parties:

Payment Processors: We receive confirmation of payment completion and the last four digits of your payment method from our payment processor (Stripe), but we do not receive your full payment card details.

Shipping Carriers: We may receive delivery confirmation and tracking updates from carriers to update your order status.

Social Media Platforms: If you interact with us on social media or use social login features, we may receive information according to your privacy settings on those platforms.

Fraud Prevention Services: We may receive information from fraud prevention services to help verify transactions and protect against fraudulent activity.

III. HOW WE USE YOUR INFORMATION

Primary Uses

We use your information for the following core purposes:

Order Processing and Fulfillment:

  • Process and fulfill your orders

  • Communicate about order status and updates

  • Arrange shipping and delivery

  • Process returns and refunds

  • Provide customer support related to your purchases

Account Management:

  • Create and maintain your account

  • Authenticate your identity when you log in

  • Store your preferences and order history

  • Provide access to your account features

Custom Product Creation:

  • Create custom and personalized items according to your specifications

  • Communicate with you about design proofs and approvals

  • Ensure accuracy of custom work

Customer Service:

  • Respond to your inquiries and requests

  • Resolve issues with orders or products

  • Provide technical support

  • Address concerns and feedback

Communication:

  • Send order confirmations and shipping notifications

  • Respond to your emails, calls, and messages

  • Provide important updates about your account or orders

  • Send administrative information (policy changes, security alerts)

Marketing and Promotional Uses

With your consent (or where otherwise permitted by law), we may use your information for:

Email Marketing:

  • Send newsletters with product updates and company news

  • Notify you about sales, promotions, and special offers

  • Share information about new collections and designs

  • Provide content we think might interest you (care tips, gift guides, etc.)

Personalized Recommendations:

  • Suggest products based on your browsing and purchase history

  • Tailor your website experience to your preferences

  • Show relevant content and promotions

Retargeting and Advertising:

  • Display ads for our products on other websites and platforms

  • Measure the effectiveness of our advertising campaigns

  • Reach customers who have shown interest in our products

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or updating your account preferences.

Improvement and Development

We use information to improve our business:

Website Optimization:

  • Analyze how visitors use our website

  • Identify and fix technical issues

  • Improve navigation and user experience

  • Test new features and designs

Product Development:

  • Understand which products customers prefer

  • Identify opportunities for new designs and collections

  • Improve existing products based on feedback

Business Analytics:

  • Track sales and performance metrics

  • Analyze customer demographics and behavior

  • Make informed business decisions

  • Forecast demand and manage inventory

Legal and Security Uses

We use information to protect our business and comply with legal obligations:

Fraud Prevention:

  • Detect and prevent fraudulent transactions

  • Verify identities for high-risk orders

  • Monitor for suspicious activity

Security:

  • Protect our website and systems from unauthorized access

  • Investigate security incidents

  • Maintain the integrity of our services

Legal Compliance:

  • Comply with applicable laws and regulations

  • Respond to legal requests and court orders

  • Establish, exercise, or defend legal claims

  • Enforce our Terms and Conditions

IV. INFORMATION SHARING AND DISCLOSURE

Third-Party Service Providers

We share information with trusted third-party service providers who help us operate our business. These providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information appropriately:

Payment Processing: Stripe processes all payment transactions. They receive your payment information directly and provide us with confirmation of payment. Stripe’s use of your information is governed by their own privacy policy.

Shipping and Fulfillment: We share your name, address, and phone number with shipping carriers (USPS, UPS, FedEx, DHL) to deliver your orders. Tracking information is shared to provide you with delivery updates.

Website Hosting and Analytics: Our website is hosted on secure servers, and we use analytics services to understand how visitors use our site. These providers may collect anonymous usage data.

Email Communications: We use email service providers to send order confirmations, marketing communications, and other messages. These providers store your email address and communication preferences.

Customer Support: We may use customer support platforms to manage and respond to your inquiries efficiently.

Fraud Prevention: We share limited information with fraud prevention services to help verify transactions and protect against fraudulent activity.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests:

  • To comply with a subpoena, court order, or other legal process

  • To respond to a request from law enforcement or government agency

  • To establish, exercise, or defend legal claims

  • To protect the rights, property, or safety of SOUNDAVONG KITO LLC, our customers, or others

Business Transfers

If SOUNDAVONG KITO LLC is involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information or with your consent.

No Sale of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing of information is strictly for the purposes described in this policy.

V. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

How We Use Cookies

We use cookies and similar technologies for several purposes:

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, shopping cart functionality, and secure checkout. The website cannot function properly without these cookies.

Preference Cookies: These cookies remember your preferences and choices, such as your language, currency preferences, and items in your shopping cart, to provide a more personalized experience.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and user experience.

Marketing Cookies: These cookies track your browsing habits to enable us to show advertising that is more relevant to your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

Specific Cookies We Use

Cookie Type Purpose Duration
Session Cookies Maintain your shopping cart and login status during your visit Session (deleted when you close browser)
Persistent Cookies Remember your preferences and login for future visits Up to 1 year
Google Analytics Analyze website usage and visitor behavior Varies (typically 1-2 years)
Stripe Process payments securely and prevent fraud Varies (as needed for payment processing)

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

  • Stripe: Payment processing and fraud prevention

  • Google Analytics: Website analytics

  • Social Media Platforms: If you use social sharing features

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can:

  • Accept all cookies

  • Block all cookies

  • Delete existing cookies

  • Receive notifications when cookies are set

Please note that blocking certain cookies may affect your ability to use our website, particularly shopping cart and checkout functionality.

To learn how to manage cookies in your browser:

  • Chrome: Settings → Privacy and Security → Cookies and other site data

  • Firefox: Options → Privacy & Security → Cookies and Site Data

  • Safari: Preferences → Privacy → Cookies and website data

  • Edge: Settings → Site permissions → Cookies and site data

Do Not Track Signals

Some browsers have “Do Not Track” features that let you tell websites that you do not want to have your online activity tracked. Our website does not currently respond to Do Not Track signals because no uniform standard has been adopted. However, you can control tracking through cookie settings as described above.

VI. DATA STORAGE AND SECURITY

Where Your Information Is Stored

Your personal information is primarily stored on secure servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

The data protection laws in the United States may differ from those in your country of residence. By using our website and providing us with your information, you consent to this transfer and processing.

Security Measures

We implement a variety of security measures to protect your personal information:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. This means that information you send to us is scrambled and unreadable to anyone who might intercept it.

Access Controls: Access to personal information within our organization is limited to employees and contractors who need it to perform their job functions. These individuals are bound by confidentiality obligations.

Secure Payment Processing: Payment information is processed directly by Stripe, a PCI DSS Level 1 certified payment processor. We do not store full payment card details on our servers.

Regular Security Assessments: We regularly review our security practices and update them as needed to address new threats and vulnerabilities.

Data Minimization: We collect only the information necessary for the purposes described in this policy, reducing the amount of sensitive data we hold.

No Guarantee of Absolute Security

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You provide information at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

Order Information: Retained for our business records and to provide customer support. This information may be kept for several years to handle warranty claims, returns, or other post-purchase needs.

Account Information: Retained as long as your account is active. You may delete your account at any time, after which we will retain only information required for legal or business purposes.

Marketing Information: Retained until you opt out of marketing communications. If you unsubscribe, we will retain your email address on a suppression list to ensure we don’t send you future emails.

Legal Compliance: Certain information may be retained longer to comply with legal obligations, such as tax and accounting requirements.

When information is no longer needed, we securely delete or anonymize it.

VII. YOUR RIGHTS AND CHOICES

Access and Update Your Information

If you have an account with us, you can:

  • Log in to your account to view and update your personal information

  • Change your email preferences

  • View your order history

  • Update saved addresses

If you need assistance accessing or updating your information, please contact us at kitokito0405@gmail.com.

Marketing Communications

Email Marketing: You may opt out of receiving marketing emails at any time by:

  • Clicking the “unsubscribe” link in any marketing email

  • Updating your preferences in your account settings

  • Contacting us at kitokito0405@gmail.com with your request

Please note that even if you opt out of marketing emails, you will still receive transactional emails related to your orders (order confirmations, shipping notifications, etc.).

SMS/Text Marketing: If you have opted in to SMS marketing, you may opt out by replying STOP to any text message or contacting us directly.

Cookies and Tracking

You can manage cookies through your browser settings as described in Section V. You may also use browser plugins or privacy tools to control tracking.

Do Not Sell My Personal Information

As stated in Section IV, we do not sell your personal information. Therefore, there is no need to opt out of information sales.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we shared it.

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as completing transactions, detecting security incidents, or complying with legal obligations).

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at kitokito0405@gmail.com with “CCPA Request” in the subject line. We may need to verify your identity before processing your request.

European Union Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right of Access: You have the right to obtain confirmation of whether we process your personal data and, if so, access that data and information about how it is processed.

Right to Rectification: You have the right to correct inaccurate personal data we hold about you.

Right to Erasure (Right to be Forgotten) : You have the right to request deletion of your personal data in certain circumstances.

Right to Restriction of Processing: You have the right to restrict our processing of your personal data in certain circumstances.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object: You have the right to object to our processing of your personal data in certain circumstances, including processing for direct marketing.

To exercise your GDPR rights, please contact us at kitokito0405@gmail.com with “GDPR Request” in the subject line. We may need to verify your identity before processing your request.

Other Jurisdictions

If you are located in other jurisdictions with privacy laws, you may have similar rights. Please contact us to exercise any applicable rights.

VIII. CHILDREN’S PRIVACY

Our Policy on Children

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our website or provide any information to us.

If We Learn We’ve Collected Children’s Information

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.

Parental Requests

If you believe that we might have any information from or about a child under 13, please contact us at kitokito0405@gmail.com.

Teen Users (13-17)

For users between 13 and 17 years of age, we encourage you to review this Privacy Policy with your parent or guardian. By using our website, you represent that you have your parent or guardian’s permission.

IX. THIRD-PARTY LINKS AND SERVICES

Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, payment processors, and other services. This Privacy Policy applies only to information collected by SOUNDAVONG KITO LLC. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

Social Media Features

Our website may include social media features, such as the Facebook Like button or Instagram widgets. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

Payment Processing

When you make a purchase, you are redirected to Stripe’s secure payment page or interact with Stripe’s payment elements embedded in our site. Stripe’s collection and use of your payment information is governed by their privacy policy. We recommend reviewing Stripe’s privacy policy to understand how they protect your information.

X. INTERNATIONAL DATA TRANSFERS

Transfer of Data Outside Your Country

As described in Section VI, your information may be transferred to and processed in the United States. The data protection laws in the United States may be different from those in your country of residence.

Legal Basis for Transfer (EEA Residents)

If you are located in the European Economic Area, our collection and processing of your personal data is based on:

  • Performance of a Contract: To fulfill your orders and provide services you request

  • Legitimate Interests: To improve our website, prevent fraud, and market our products (where not overridden by your rights)

  • Consent: Where you have given consent (such as for marketing emails)

  • Legal Compliance: Where we need to comply with legal obligations

For transfers of data from the EEA to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

XI. DATA BREACH NOTIFICATION

Our Commitment to Transparency

In the unlikely event of a data breach that affects your personal information, we are committed to notifying you and any applicable regulators as required by law.

What We Will Do

If we experience a data breach:

  1. We will take immediate steps to contain the breach and prevent further unauthorized access

  2. We will investigate the cause and scope of the breach

  3. We will notify affected individuals without undue delay if the breach poses a risk to your rights and freedoms

  4. We will notify appropriate regulatory authorities as required by law

  5. We will take steps to prevent similar breaches in the future

How We Will Notify You

Depending on the circumstances, we may notify you by email, through a notice on our website, or by other means as required by law.

XII. CHANGES TO THIS PRIVACY POLICY

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will:

  • Post the updated policy on this page with a revised “Last Updated” date

  • For significant changes, notify you by email (if you have an account with us)

  • For significant changes, post a notice on our website

Your Continued Use

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using our website and consider closing your account.

Historical Versions

If you would like to access previous versions of this Privacy Policy, please contact us at kitokito0405@gmail.com.

XIII. CONTACT INFORMATION

Privacy Questions and Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
SOUNDAVONG KITO LLC
1500 N GRANT ST STE N
DENVER, CO 80203
UNITED STATES

Email: kitokito0405@gmail.com (please include “PRIVACY” in the subject line)
Phone: +1 415 9859516

Response Time

We will acknowledge your privacy-related request within 5 business days and will respond to your question or concern as promptly as possible, typically within 30 days.

Complaints

If you are located in the European Economic Area and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local data protection supervisory authority.

XIV. PRIVACY POLICY SUMMARY

Key Points to Remember

  • We Collect Information You Provide: Name, contact details, payment information (via Stripe), order details, custom design requirements, and communications

  • We Automatically Collect: Usage data, device information, and cookies to improve your experience

  • We Use Your Information: To fulfill orders, provide customer service, improve our products, and (with your consent) send marketing

  • We Share Limited Information: With trusted service providers who help us operate (payment processors, shippers, analytics)

  • We Do Not Sell Your Information: We never sell, rent, or trade your personal data

  • You Have Choices: You can update your information, opt out of marketing, and manage cookies

  • We Protect Your Data: With encryption, access controls, and secure payment processing

  • We Respect Your Rights: Including access, correction, and deletion rights under applicable laws

Your Trust Matters

At SOUNDAVONG KITO LLC, we believe that protecting your privacy is not just a legal obligation—it’s a fundamental part of building a relationship of trust with you. We are committed to handling your information with the same care and attention to detail that we bring to crafting our products.

We thank you for trusting us with your personal information and for being part of the SOUNDAVONG KITO community. If you ever have questions or concerns about your privacy, please don’t hesitate to reach out to us.

SOUNDAVONG KITO LLC – Handcrafted with care, protected with commitment, valued with respect.